Payment

We accept payment by online banking transfer to our bank account, credit card via PayPal, or bank deposit. We will then process your order within two business days following payment of cleared funds.  Orders processed on a weekend will not show in our bank account until the Tuesday.

Refunds

Because of the nature of the merchandise, we are unable to accept returns or issue refunds, just because you have simply changed your mind or the item was ’not what you expected it to be’ or ‘not what you imagined it to be’. Neither are we able to exchange the product you have ordered for another if you have used or opened them.

Faulty Products

We will replace faulty goods if they are returned to us within 5 working days.  It will be the customer’s responsibility to return damaged or defective goods – This will be necessary with damaged or defective goods before any solution can be achieved.  All Shipping in both directions, is not refundable.

Privacy

Privacy is important.  You can buy with confidence from us. In the payment area of our website, we ask you to provide us with contact details, this is so we can contact you, and follow through on orders and/or requests for further information to fulfill your request.  All information collected through this website is collected and stored in accordance with the Privacy Act 1993. Haironline will never sell, rent or give away your personal information to other companies for them to use in selling others products or services. We do request your permission to send you administrative and promotional emails from time to time.  You can at any stage opt out of these emails at any time be clicking the unsubscribe link at the bottom of any of our emails. Credit Card details are not stored on our servers or our premises. Your credit card details are processed by PayPal by an independent gateway authorised by our bank using a secure encryption.

Delivery Times

We will process your order within two business days. Please allow 3-4 days for delivery and  be aware that at peak times (e.g. Christmas etc.) deliveries may take slightly longer due to the volume of freight moving around New Zealand.

Sorry we cannot deliver to any PO Boxes as our courier needs a physical address to deliver to. Any rural deliveries can take up to a week to receive depending on the remoteness of the area. PBT Couriers uses contractors to for their rural deliveries and delivery times may alter from advertised.

Please Contact us Directly if you have any problems or queries. We aim for 100% customer satisfaction and will work closely with you to resolve any problems.